At Alyana Voyager, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your item.
Items must be unused, in their original packaging, and in the same condition that you received them.
To initiate a return, contact us at [email protected] with your order number and reason for return.
We will respond within 2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you via email.
If your return is approved, a refund will be processed to your original method of payment within 7–10 business days.
Please note that original shipping charges (if any) are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you need a different item, please return your original item and place a new order.
Non-Returnable Items
Personalized or custom-made items are not eligible for return unless defective or damaged.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or credit card provider.
If you still have not received your refund after following up, please contact us at [email protected].